Privacy Policy

Haldel is a practice operations software platform developed by Remote Territory Healthcare Pty Ltd, an Australian company. Our platform is designed for Australian general practices.

If you have any questions about this policy, please contact us at [email protected].

We collect personal information you provide directly to us, including when you register your interest in early access, submit a contact form, or correspond with us by email. This may include your name, practice name, role, state, number of GPs, email address, and phone number.

We may also collect technical information automatically when you visit our website, such as your IP address, browser type, pages visited, and referring URL. This information is used to improve our website and services.

We use the information we collect to respond to your enquiries, provide information about Haldel and our early access programme, improve our website and software, and communicate with you about updates and developments.

We will not use your personal information for purposes other than those described in this policy without your consent, unless required or authorised by law.

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality obligations.

We may disclose your information where required by law, court order, or government authority.

Your personal information is stored securely. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure.

While we take reasonable precautions, no data transmission over the internet can be guaranteed to be completely secure. We cannot guarantee the security of information you transmit to us.

Our website may use cookies and similar technologies to enhance your browsing experience and collect usage data. You can configure your browser to refuse cookies, though some features of the website may not function correctly as a result.

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us at [email protected].

We will respond to access and correction requests within a reasonable time and in accordance with the Australian Privacy Principles.

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us by emailing [email protected]. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date of last update noted at the top.